Refund & Cancellation Policy

Effective date: July 1, 2026

This policy summarizes how cancellations and refunds work for installations booked through OrbitPros LLC ("OrbitPros"). It restates the cancellation and refund terms in Section 5 of our Terms of Service and the workmanship guarantee in your Customer Services Agreement (CSA). If anything here conflicts with your accepted CSA, the CSA controls.

Cancellations and refunds

Before an installer is matched and your install window is confirmed: cancel any time for a full refund, no fee.
More than 24 hours before your scheduled install start: full refund of the installation service fee.
Within 24 hours of your scheduled install start (including no-shows): the installation service fee is not refunded.

Equipment returns

Equipment already shipped to you remains yours. If you cancel, you may optionally return unused equipment for a partial refund by contacting hello@orbitpros.co within 7 days of delivery. The full equipment-return mechanics are set out in your Customer Services Agreement, which controls.

12-month workmanship guarantee

Every installation booked through OrbitPros is backed by a 12-month workmanship guarantee. If the install isn't right, we'll make it right — a re-do or a refund, per this policy and your Customer Services Agreement.

How to cancel or request a refund

Email hello@orbitpros.co with your booking details, or reply to your booking confirmation. We'll confirm your cancellation and process any refund to your original payment method.

Contact

OrbitPros LLC
30 N Gould Street, Suite N
Sheridan, Wyoming 82801
Email: hello@orbitpros.co